Unlike B2C retail, B2B procurement involves significant logistics costs. Our policies are designed to be fair but strict to maintain low wholesale margins.
1. Order Cancellations
Orders may be cancelled free of charge within 1 hour of placement. After this window, orders are pushed to our WMS (Warehouse Management System) for palletization.
- Pre-Shipment Cancellation: If an order has been picked but not shipped, a 15% restocking fee applies.
- Shipped Orders: Once a Bill of Lading (BOL) or tracking number is generated, the order cannot be cancelled. It must be treated as a Return.
2. Returns & RMAs
We do not accept returns for "Change of Mind" or "Overstock". Returns are only accepted for:
- Defective / DOA Units: Must be reported within 7 days of delivery.
- Shipping Damage: Must be noted on the Carrier's Proof of Delivery (POD) at the time of receipt.
- Incorrect Item Shipped: Must be reported within 48 hours.
All returns require a Return Merchandise Authorization (RMA) number. Returns received without an RMA will be refused at the dock.
3. Restocking Fees
Authorized returns for non-defective items (if approved as an exception) are subject to a 25% restocking fee plus the cost of return freight. Items must be factory sealed. Open-box items are not eligible for return.
4. Refunds
Refunds are processed as Account Credit for future orders. Cash refunds are only issued if the account is being closed and all outstanding balances are settled.